Support
Drafts grounded answers to general library questions, with a safe default posture when unsure.
Knowledge baseHuman review
AI agents
Specialised agents do the work — humans approve it.
Six patron-facing agents draft replies grounded in your systems; staff approve before anything is sent. Behind them, an intent classifier routes each message, and staff-side agents automate the back office.
Patron-facing
6 agentsContent Search
Understands the query, then searches across your catalogue connectors and 25+ open scholarly sources — returning curated results with citations.
Connectors25+ sources
Research Assistant
RAG-style research: fans out across sources, synthesises an answer and drafts a reply that cites what it used.
RAGCitations
Inter-Library Loan
Drafts ILL replies and runs the full ISO 18626 request lifecycle — submit, track status, receive supplying-agency messages.
ISO 18626NCIP
Fines
Drafts member-facing fines and fees replies, and produces a PCI-safe Stripe payment link for the balance.
StripePrivacy-first
DRM / Licensing
Drafts e-book access replies and issues a Readium LCP license for the loan, with per-content concurrency limits.
Readium LCP
Behind the desk
5 staff agentsCatalog Enrichment
Heuristic bibliographic enrichment for incoming records.
Acquisitions
Purchase-request intake and lookup for staff.
Inventory
Barcode reconciliation reports across the collection.
Analytics
Usage rollups and operational analytics from the audit log.
Intent Classifier
The router that labels every inbound message before an agent picks it up.
Human-in-the-loop, always
Every patron-facing draft is reviewed and approved by a staff member before it sends. Governance rules can require citations and block auto-send entirely.